Company Profile

Employees at New Balance appreciated the friendly work environment and the opportunities to make good friends and colleagues. They valued the good benefits provided by the company and felt that their work was appreciated and their suggestions were implemented. Additionally, employees noted good opportunities to learn new things, particularly about shoe information.

However, there were also potential challenges faced by employees. Some found it difficult to communicate with younger staff and felt that there was a lot to learn about shoe information. The hierarchical structure made it challenging for employees to make autonomous decisions or process tasks efficiently. Employees needed to be constantly on their toes and avoid slacking, as their work was monitored by CCTV cameras. Long working hours were also a potential challenge, and earning commission was not guaranteed every month, as it depended on sales targets and the current economic climate. Applying for leave could be challenging, particularly if working with a less experienced store manager. Additionally, some employees felt that the office did not always provide adequate support or make the right decisions.