Company Profile

Company overview

Website

ServiceSource

Company size

51-100

Primary location

80 Pasir Panjang Road #15-83 to 84 Mapletree Business City Singapore 117372

ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points – and in some cases by up to 40 points.These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging benchmarks and best practices developed with 85 leading global clients. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success-driven, shared-risk partnership. Headquartered in San Francisco with more than 1,300 employees worldwide, ServiceSource has $5 billion in service revenue under management.

Reviews overview

2.56 ratings in total

5

1

4

1

3

1

2

0

1

3

84%

Rate salary as high or average

33%

Employees recommend this employer to friends

What’s it like working at ServiceSource?

AI summary of recent reviews

ServiceSource provides good opportunities for fresh graduates to gain experience and exposure in a diverse and multicultural work environment. The new and renovated office is described as brightly lit and pleasant. Employees appreciate the chance to understand how large clients operate and the plentiful company events offered.

However, there are some potential challenges, such as concerns about management's vision and strategic alignment, with instances of micromanagement reported. Some employees feel there are limited career development opportunities, particularly for outsourced roles. High employee turnover is mentioned, leading to limited job continuity and consistency. There are also concerns about sales targets not being set based on proper calculations and a perception among some employees that hard work is not valued or recognised adequately.

Recent reviews

1.0

Operations

Dec 2019

Not worth it

The good thingsGood for fresh graduates and seasoned politics player. Office is relatively new, renovated and brightly lit. Chance to understand how large clients operate their business. Company events are plentiful if you are into such things.

The challengesRisk of being the sacrificial lamb. Management does not have mojo. Micromanaging staff. Career development non-existent. Outsourced jobs cannot bring you far. Turnover is high therefore job has limited continuity and consistency.

1.0

Operations

Dec 2019

Not worth it

The good thingsGood for fresh graduates and seasoned politics player Office is relatively new, renovated and brightly lit Chance to understand how large clients operate their business Company events are plentiful if you are into such things

The challengesRisk of being the sacrificial lamb Management does not have mojo Micromanaging staff Career development non-existant Outsourced jobs cannot bring you far Turnover is high therefore job has limited continuity and consistency

1.0

Sales representative

Mar 2019

Singapore1 to 2 years in the role, former employee

Management should go for intensive leadership upgrading training

The good thingsDiverse working environment, well-facilitated amenities, lots of networking opportunities with tech giants. Orientation-trainer is very dedicated, encouraging and supportive.

The challengesThe management doesn't know what they are doing and with poor strategy alignment, along with poor execution. Biased and false impressions are the flavour of the day, with poor validation and vision by the mid management team to address what's really happening on the ground (i.e issues which need to be resolved). Arrow pointing is always the culture there, therefore deflecting skills are required.

Ratings for ServiceSource are shared as-is from employees in line with our community guidelines

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