Shilla Travel Retail offers a dynamic work environment with substantial training and development opportunities in retail operations and customer service. The international atmosphere at Changi Airport provides unique experiences working with diverse colleagues and customers. Employees value the comprehensive benefits package including medical coverage, transport allowance, and commission structure, along with the supportive workplace culture.
The role does present certain challenges, including adaptation to a shift work schedule with early morning or late night hours. Employees also note that sales targets can be demanding, particularly as business levels fluctuate, and career advancement opportunities may be limited due to the organisational structure.