Challenging Leadership Environment with Perceived Bias and Blame CultureThe good things- Exposure to large-scale operations across multiple centres
- Structured systems and established reporting processes
- Opportunity to build resilience and operate independently
The challenges- Top management operates within a very close-knit circle, which may create perceptions of limited diversity in viewpoints
- Instances of perceived favouritism is obvious and affect morale and create uneven experiences among staff
- Employees who raise concerns may feel vulnerable, as speaking up can sometimes lead to strained relationships or negative treatment
- Limited psychological safety when expressing differing views
- Accountability culture can feel one-sided, with issues often attributed to employees rather than explored systemically