Company Profile

    Company overview

    Industry

    Business Support Services

    Specialities

    Career Growth & Development, Diverse & Inclusive Workplace, Customer Experience Management, Resource Solution

    Company size

    101-1,000

    Primary location

    56 Kallang Pudding Road #09-09
    At Tele-centre, we don't just run a call center—we empower our employees to grow and thrive. Since 1999, we've built a workplace centered on collaboration, innovation, and personal development, ensuring every team member plays a vital role in delivering exceptional customer experiences. As a subsidiary of Hai Leck Holdings Ltd, we offer a stable foundation with opportunities for growth.Join us—where your contributions are valued, and service is more than just a job—it’s a passion.

    Jobs at Tele-centre Services Pte Ltd

    Based on your search activity

    at Tele-centre Services Pte Ltd
    Kallang, Central Region
    In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance.
    In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    13h ago
    13h ago

    at Tele-centre Services Pte Ltd
    Macpherson, Central Region
    Join our Digital Solutions & Support team as a Junior Business Analyst, supporting business applications and end users effectively.
    Join our Digital Solutions & Support team as a Junior Business Analyst, supporting business applications and end users effectively.
    classification: Information & Communication TechnologyInformation & Communication Technology
    23d ago
    23d ago

    Our mission statement

    "Be the Choice Partner for your Business Journey"Our vision defines Tele-centre’s core purpose — to go beyond delivering good service and become the trusted partner in our clients' business journey. Achieving this requires providing exceptional service that instills confidence in clients, positioning Tele-centre as their valued business partner every step of the way."Building an enduring partnership for excellence"Our mission is to build lasting partnerships by channeling our dedicated resources into action. We strive to work efficiently, productively, and innovatively at every client touchpoint, ensuring we consistently meet and exceed client expectations for excellence.

    Awards and accreditations

    Progressive Wage Mark 2025
    Progressive Wage Mark 2025
    12 Silver, 6 Gold and 2 STAR 2024
    12 Silver, 6 Gold and 2 STAR 2024
    Data Protection Trustmark 2023
    Data Protection Trustmark 2023
    Best Contact Centre Manager of The Year above 100 Seats 2023
    Best Contact Centre Manager of The Year above 100 Seats 2023
    Best Human Resource Specialist of The Year 2023
    Best Human Resource Specialist of The Year 2023
    Best Company to Work For Most Caring Company 2022
    Best Company to Work For Most Caring Company 2022
    ISO 27001 2021
    ISO 27001 2021
    BizSAFE Level 3 2017
    BizSAFE Level 3 2017
    ISO 22301 2014
    ISO 22301 2014
    ISO 9001 2004
    ISO 9001 2004

    Gallery photos

    Reviews overview

    4.019 ratings in total
    5
    9
    4
    5
    3
    3
    2
    0
    1
    2
    74%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends

    What’s it like working at Tele-centre Services Pte Ltd?

    AI summary of recent reviews

    Tele-centre Services Pte Ltd offers a positive work environment characterised by supportive colleagues and a collaborative culture. Employees appreciate the comprehensive training provided and the encouraging management style that promotes learning and development. The company demonstrates a commitment to positive change and maintaining an engaging workplace atmosphere.

    Areas for potential improvement include enhancing inter-departmental communication to ensure better clarity and transparency across teams. Some employees suggest that compensation packages could be more competitive, and there is room to develop more structured career progression pathways for staff members.

    Recent reviews

    5.0
    Employee
    Feb 2025
    Kallang Way Central Region1 to 2 years in the role, current employee
    Tele-centre has the potential to further strengthen its reputation as an excellent place to work, ensuring that both employees and clients continue to benefit from the company’s commitment to excellence.
    The good thingsI had the privilege of being part of this company, where I worked on a variety of exciting projects. What made the experience even better was the chance to collaborate with incredible colleagues and leaders. The management stood out for being genuinely supportive, which made all the difference.
    The challengesCommunication across departments also had room for improvement. There were moments when lack of clarity or delayed updates caused unnecessary confusion, making it harder to stay aligned and deliver on time. A stronger focus on transparency and streamlined processes would go a long way.
    5.0
    Team manager
    Aug 2023
    1 to 2 years in the role, current employee
    The company is fun and take care of their staff
    The good thingsFriendly staff, good management style
    The challengesThe salary and campaigns.
    4.0
    Customer service
    Nov 2020
    Always proud to be and serving as frontliners
    The good thingsGreat colleagues. Being able to assist the caller's needs since my target audience is the vulnerable seniors
    The challengesNo bonus. Our KPI performance is not based on individual contribution but the whole team's. Does not care about staff's welfare
    Ratings for Tele-centre Services Pte Ltd are shared as-is from employees in line with our community guidelines
    Find out more about working at Tele-centre Services Pte Ltd. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
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