Tiong Lian Food Pte Ltd is praised for its family-driven culture, with approachable and supportive owners and management. The company has made efforts to professionalise in recent years, with properly structured departments, new roles and functions, and initiatives to improve processes. The HR team, particularly the HR head, is commended for being engaging, caring, and professional, driving positive changes in a challenging environment.
However, there are potential challenges, such as resistance to change from certain department heads and supervisors, difficulties in keeping up with the rapid pace of growth and meeting increased demands, a need for improved on-the-job training and development, and concerns about basic staff benefits and compensation levels.