Employees at TWG Tea Company appreciate the friendly and diverse team they work with, along with a comfortable work/life balance that offers flexibility. The company provides valuable training opportunities, including fully sponsored courses and comprehensive product knowledge development. Staff also value the international exposure and opportunities to travel overseas, which keeps them connected to global trends in the F&B sector.
However, there are some potential challenges to consider. Career advancement opportunities may be limited in certain roles, with internal transfers often recommended for progression. Compensation could be enhanced, as there is no 13th month bonus and limited salary increments for non-executive positions. The company operates with an SME management style and an organisational structure that continues to evolve as the business grows. Additionally, the workplace can be hierarchical, where following instructions is emphasised over questioning decisions.