Employees appreciate the friendly and supportive colleagues at TWG Tea Company, along with a positive work/life balance in a comfortable and flexible working environment. The company offers valuable training opportunities, including fully sponsored courses for upgrading and product knowledge development. Employees also value the international exposure and opportunities to travel overseas, which keeps them connected to global trends. Additionally, staff benefits such as discounts, competitive salaries, and no ceiling incentives are well regarded.
However, there are some potential challenges, including limited career growth opportunities, particularly for non-executive and administrative roles, with internal transfers often recommended for advancement. The company operates with an SME management style despite its international presence, with structures still being refined as the company grows. Some employees have noted that compensation could be improved, mentioning the absence of a 13th month payment and limited incentives. Additionally, certain roles require speaking Chinese to serve customers who cannot speak English.