Employees at Virgin Active appreciate the friendly and welcoming colleagues, as well as the benefits offered, such as free gym usage, medical coverage, and staff discounts. The work environment is described as good, with opportunities to meet people from diverse backgrounds. Reviewers also praised the variety of classes and superb equipment.
However, there are some potential challenges, such as concerns about management and their efforts in worker retention and changing priorities. High workloads, particularly during peak hours due to staffing issues, were also mentioned. While the equipment was praised, some reviewers noted that facilities could be upgraded or repaired more promptly. Dealing with difficult customer issues, particularly regarding membership enquiries, was also highlighted as a challenge.