Client Services Officer
Enhance client relationships by providing product or service information.
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearOn this page
- What's it like to be a Client Services Officer?
- How to become a Client Services Officer
- Latest Client Services Officer jobs
- Top skills and experience for Client Services Officers
What's it like to be a Client Services Officer?
A Client Services Officer is responsible for serving as a liaison between a business and its customers. The role primarily involves addressing client queries, managing complaints, and ensuring high levels of customer satisfaction. Key tasks include understanding customer requirements, providing adequate solutions, and sometimes escalating complex issues to the relevant departments. Client Services Officers can be found in a wide range of sectors, including financial services, retail and technology, and often focus on client rentention for a business through excellent service delivery. In this role strong communication and problem-solving skills are highly regarded.
Tasks and duties
- Building and maintaining relationships with clientele to understand their needs and satisfaction.
- Serving as the liaison between clients and an organisation, addressing concerns and facilitating communication.
- Resolution of client issues and complaints in a professional and timely manner.
- Processing client claims or transactions accurately and in compliance with organisation's guidelines.
- Handling administrative tasks such as maintaining client records, management of contracts and preparation of reports on client activity.
- Conducting regular client reviews to understand their current and future needs and to maintain a company's client base.
- Collaborating with various departments within an organisation to ensure that client needs are fulfilled effectively.
How to become a Client Services Officer
To become a Client Services Officer, besides acquiring a finance-related education, focus on developing industry skills that enhance your expertise and improve client interaction capabilities.
- Pursue relevant education or certifications in financial planning, economics, or related fields to bolster expertise.
- Explore specialisations in technology, banking, or finance to advance your career prospects.
- Develop strong interpersonal skills for effective client communication and relationship-building, fostering trust and rapport with a diverse clientele.
- Mastering English or additional languages like Mandarin or Malay offers an advantage in providing multilingual client support and facilitates smoother interactions.
- Gain hands-on experience in client services, especially in wealth management or financial planning, honing practical skills and insight into client needs and expectations.
Compare your salary
Find out how your salary compares with the average salary for Client Services Officers.Latest Client Services Officer jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Client Services Officer employers on Jobstreet are looking for job seekers with expertise in the following areas. Customer Service
Dispatch
Customer Interaction
Customer Due Diligence
Archiving
Quality Support
Live Chat
Relationship Management
Mechanics
Thoroughness
Computer Literacy
Time Management
Invoicing
Zendesk
Communication Skills
Microsoft Office
Multitasking
Anti Money Laundering
Spoken English
Quick Thinking
Source: Jobstreet job ads and Jobstreet Profile data
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