Customer Service Assistant
Handle customer enquiries, provide product or services information and resolve any emerging issues.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearOn this page
- What's it like to be a Customer Service Assistant?
- How to become a Customer Service Assistant
- Latest Customer Service Assistant jobs
- Top skills and experience for Customer Service Assistants
What's it like to be a Customer Service Assistant?
A Customer Service Assistant is primarily responsible for dealing with client requests, enquiries and issues. These tasks may include answering calls or emails, processing orders and transactions, providing information about products or services and resolving complaints. They often work in a variety of industries, from retail, telecommunications, finance to healthcare. A key aspect of being a Customer Service Assistant is having strong communication skills and the ability to problem-solve quickly and efficiently. This role can often be customer-facing or could involve call centre work, depending on the specific industry or company.
Tasks and duties
- Interacting with customers to handle complaints and provide information about products or services.
- Keeping records of customer interactions, orders and complaints.
- Solving any customer issues and ensuring satisfaction.
- Communicating and coordinating with other departments to resolve problems.
- Processing orders, forms, applications and requests.
- Using telephones, computers and other relevant technology to communicate with customers.
- Promoting and upselling a company's services or products to customers.
How to become a Customer Service Assistant
Completing your secondary education or the equivalent could be the starting point to becoming a Customer Service Assistant. However, a diploma or degree in a Sales-related field and practical experience could help you progress in this career.
- You need at least a GCE O-Level to become a Customer Service Assistant. However, employers may prefer someone with a degree or diploma in Communication, Business Administration, Hospitality Management, or any other industry-related field.
- This is a competency-based role, so you must possess quality transferable skills. Practise your patience, organisational, and problem-solving skills with field experience. Sign up for roles that can help you interact with customers.
- Consider earning certifications, such as Certified Customer Service Professional (CCSP), Customer Service Excellence (CSE), Certified Contact Center Professional (CCCP), and Professional Diploma in Customer Service Management to move up in this career path.
Compare your salary
Find out how your salary compares with the average salary for Customer Service Assistants.Latest Customer Service Assistant jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Customer Service Assistant jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Service Assistant employers on Jobstreet are looking for job seekers with expertise in the following areas. Customer Service
Order Processing
Customer Interaction
Invoicing
Quotation
Microsoft Office
Phone Etiquette
Computer Literacy
Billing
Data Entry
Communication Skills
Contact Centre Services
Sales Support
SAP Software
Customer Oriented
Purchase Orders
Relationship Management
Shipping
Administrative Support
Email
Source: Jobstreet job ads and Jobstreet Profile data
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