Company Profile

Employees at ARF (Asia Pacific) Pte Ltd appreciated the training provided to guide them, the friendly colleagues, and opportunities to develop relevant skills such as Excel and finance. Managers offered continuous coaching on insurance products. However, there were concerns around the lack of benefits and bonuses, high expectations with limited room for errors, lack of teamwork with employees working alone, and limited career advancement opportunities. Contact centre staff found the daily KPIs challenging while managing inbound enquiries. Some felt there was poor management of staff expectations.