(3 reviews)

Company Profile

Company overview

Industry

Insurance

Company size

11-50

Primary location

7 Maxwell Road #01-100 Annexe B MND Complex

ARF (Asia Pacific) Pte Ltd, a General Insurance intermediary has been growing and is expanding its operations locally. The company will also be looking across the region to support our clients in their operations. ARF (Asia Pacific) Pte Ltd has been implementing Affinity program for more than a decade with many successful solutions & programs with our partners, besides advising general insurance solutions for client’s corporate insurance policies.

Jobs at ARF (Asia Pacific) Pte Ltd

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Operation & Documentation Specialist (Insurance)

at ARF (Asia Pacific) Pte Ltd

Singapore

We are seeking a detail-oriented Operations Process & Documentation Specialist to streamline business workflows, enhance operational efficiency,...

classification: Manufacturing, Transport & LogisticsManufacturing, Transport & Logistics

1d ago

Contact Centre Specialist (Insurance)

at ARF (Asia Pacific) Pte Ltd

Singapore

Join our dynamic team as a Contact Centre Specialist, where you will play a key role in delivering exceptional customer service and insurance...

classification: Insurance & SuperannuationInsurance & Superannuation

3d ago

Reviews overview

2.33 ratings in total

5

0

4

1

3

0

2

1

67%

Rate salary as high or average

33%

Employees recommend this employer to friends

What’s it like working at ARF (Asia Pacific) Pte Ltd?

AI summary of recent reviews

Employees at ARF (Asia Pacific) Pte Ltd appreciated the training provided to guide them, the friendly colleagues, and opportunities to develop relevant skills such as Excel and finance. Managers offered continuous coaching on insurance products. However, there were concerns around the lack of benefits and bonuses, high expectations with limited room for errors, lack of teamwork with employees working alone, and limited career advancement opportunities. Contact centre staff found the daily KPIs challenging while managing inbound enquiries. Some felt there was poor management of staff expectations.

Recent reviews

1.0

Fiannce Assistant

Apr 2024

Downtown Tanjong Pagar Central Region

First working experience here as a finance assistant

The good thingsTraining was provided to guide me at the start Staff are friendly Learnt the basic excel and finance skills which are relevant to me

The challengesLack of benefits, company doesn't give AWS or bonus High expectations of staff and cannot make errors in work done Was mainly working alone, no teamwork Lack of career advancement, not for working long term

4.0

Contact Centre Officer

Dec 2021

Ang Mo Kio North-East Region1 to 2 years in the role, current employee

It's a great learning experience and acquire the knowledge of insurance industry

The good thingsOur manager provides continuous coaching, and ensure all staff acquire the insurance product knowledge in order to sell the product benefits as a value-add

The challengesThe daily KPI's of making 40 outbound calls is really challenge because the Contact Centre has to handle and answer all customer enquires from phone call-in as well as by emails within the same day

2.0

Admin assistant

Mar 2020

1 to 2 years in the role, current employee

Would not stay for long

The good thingsOne of the things I like about the team is that the employee are nice and great over there, really nice working with them.

The challengesThe weakness of the company's management team is seen in poor management of employee and high exception of staffs, no staff would like to stay in a sinking ship.

Ratings for ARF (Asia Pacific) Pte Ltd are shared as-is from employees in line with our community guidelines

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