Employees at the National Heritage Board (NHB) appreciate the learning opportunities to gain new knowledge about historical artefacts and Singapore's culture and history. They value the teamwork and support from colleagues and seniors, with a willingness to teach and help new team members. The work environment is described as friendly, with like-minded colleagues and good staff welfare initiatives that foster bonding across departments. Employees also appreciate the benefits offered, such as leave entitlements and staff perks.
However, there are some potential challenges. Some employees feel that communication among departments could be improved. Contract staff may not receive the same benefits as full-time civil servants, and there is a perception that some employees may not treat them with the same respect as permanent staff. The administrative procedures are described as excessively complicated and tedious, particularly for approval processes and procurement. Additionally, meeting deadlines for exhibitions and rectifying structural defects can be stressful and demanding, requiring patience and hard work.