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Customer Service

William · 3d ago

inCustomer Service

Hi, everyone.I’m seeking a role in operations, customer service, or marketing support. With a background in Marketing Management and Hospitality, and hands-on experience in F&B and retail—including a recent internship at Shangri-La Singapore—I bring a strong focus on service, teamwork, and adaptability. I'm available to start work from 15 June 2025.

Eyvonne · 4d ago

inCustomer Service

Customer service folks, I got a question. Do your companies reward you when you hit monthly targets? At my previous job, even small gestures like tumblers, movie tickets, or occasionally iPads/phones were given just to show appreciation. It really helped boost morale and made us feel recognized. But at my current workplace, there’s… nothing. No mention, no thanks, no reward. Is this normal in other companies too, or am I just spoiled from my old place?

Duane · 9d ago

inCustomer Service

Wanting to relocate and work in SG. Not just to find a job but to get to know myself better too. Wish me luck! 🤩

Ursula · 9d ago

inCustomer Service

Just joined my first full-time job in customer service and I’m honestly still finding my footing. The work itself is fine but what’s hard is fitting in with the team. Everyone already seems so close, got their own inside jokes, lunch groups, even shared playlists. I try to smile and be friendly, but I still feel like an outsider. I’m scared of being “too much” or too quiet. How do you guys usually break the ice? Especially when you're new and don’t want to come off as awkward?

Community User · 10d ago

inCustomer Service

can. come. for. interview

Aaron · 15d ago

inCustomer Service

Im a Malaysian with over 5 years of experience in Customer Service and Sales. I have been actively seeking job opportunities in Singapore for the past 6 months. Im passionate about delivering excellent customer experiences and driving sales growth If you know of any openings or referrals I will greatly appreciate your support.

Quenie · 23 May 2025

inCustomer Service

Got scolded by a customer for a good 30 mins straight today. I just stood there taking it all in, and after that… I was completely drained. Couldn't focus, couldn’t keep up with my other tasks. I'm not great at handling big emotions, and it’s affecting my work. Yorobun... how do you recharge during work after something like this? I can't always take long breaks or disappear. What do you do to reset your mind fast?

Johari · 20 May 2025

inCustomer Service

Not all customers are rude, okay. Once, I helped an elderly uncle reset his account after he got locked out. Took some time, but he was super sweet and kept saying, “You’re very patient, thank you ah.” The next day, he came back with kopi and kaya toast for me. 🥹 I almost cried lah! For all the stress we go through, moments like this really make it worth it. What’s the most heartwarming customer moment you’ve had?

Irene Anatashia · 7 May 2025

inCustomer Service

I’ve been struggling with hitting my customer service KPIs since the start of the year because they've set it way higher than last year. The targets are set based on metrics that, honestly, are SO hard to achieve with the volume of work we have. I’m worried that my performance will reflect poorly, but I’m also trying my best. I need advice on how to talk to my boss about this. How do I approach this conversation without coming off as making excuses?

Nicholas · 2 Apr 2025

inCustomer Service

Looking for a Barista Position! Passionate about coffee and customer service, I’m actively seeking a Barista position where I can bring my skills and energy to create an exceptional coffee experience. With hands-on experience in crafting espresso drinks, maintaining a clean and welcoming environment, and delivering top-notch customer service, I’m ready to contribute to your team’s success. Contact me [This comment has been removed due to a violation of community guidelines]

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Customer Service